Summa Health is one of the largest integrated delivery systems in Ohio. Encompassing a network of hospitals, community health centers, a health plan, a physician-hospital organization, a multi-specialty physician organization, research and multiple foundations, Summa is nationally renowned for excellence in patient care and for exceptional approaches to healthcare delivery.
Each day, Summa Health employees demonstrate in a multitude of ways that we care about our patients, whether through a smile, listening, showing respect or compassion. Read more about our “Nursing Innovations, Leading the Way” in our 2016 Nursing Annual Report.
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Our Commitments
Serve with passion.
- Appreciate the privilege we have every day to serve the people of our community at some of the most vulnerable times in their lives … when they are sick, injured, frightened and in pain. Be the calm in their storm.
- Look for the joy in our work, paying attention to the impact each of us can have on the lives of others.
- Serve with integrity by always following through on commitments, being honest and acting ethically.
- Create a welcoming environment by making eye contact and greeting others we pass in hallways and elevators.
- Recognize and celebrate what is right about Summa Health while always looking for opportunities to make the care we provide even better.
- Go above and beyond.
Personalize care.
- Empower patients and family members to be involved in decisions related to their care.
- Communicate openly and effectively with patients and their family members, encouraging them to share their thoughts, concerns and questions.
- Make eye contact.
- Encourage patients and family members to share their questions and concerns by asking open-ended questions such as, “How can I help you most right now?
- Listen actively and ensure understanding by paraphrasing back what the patient has just told you.
- Always knock and ask patients if it is all right to enter their room.
- Call patients by their preferred name each time you enter their room.
- Introduce yourself by name and explain your role on the care team to patients and family members.
- Improve the continuity of care by always helping patients know and understand what comes next during their visit or stay.
Value every person.
- Look for the best in every individual we serve and in those we work with.
- Treat others without bias or judgment; we have not walked in their shoes.
- Respect and celebrate the diversity of the patients we serve and the talented colleagues we work with every day.
- Treat others with courtesy and respect, even when we may disagree with their ideas.
- Recognize the talents of others on our team, expressing thanks for their contributions.
- Offer a friendly ear to colleagues who may be struggling. Be willing to reach out to others when you need help or are having a bad day.
Take ownership.
- Model the actions and qualities that you seek in others.
- Beyond just identifying the problem, be a part of the solution in any situation.
- Even when a solution seems like the right one, continue to evaluate it and make changes to improve the outcome.
- Be aware of your own emotions and the ways they may affect how others react to you.
- Treat others without bias or judgment; we have not walked in their shoes.
- Look for the best in every individual we serve and in those we work with.
- Treat others without bias or judgment; we have not walked in their shoes.
- Respect and celebrate the diversity of the patients we serve and the talented colleagues we work with every day.
- Treat others with courtesy and respect, even when we may disagree with their ideas.
- Recognize the talents of others on our team, expressing thanks for their contributions.
- Offer a friendly ear to colleagues who may be struggling. Be willing to reach out to others when you need help or are having a bad day.
Awards
One of Northeast Ohio’s “Best Places to Work” For 14 consecutive years, Summa Health System has been named as one of the 99 best workplaces in Northeast Ohio, as determined in the annual NorthCoast 99 Awards. Presented by Employers Resource Council (ERC), NorthCoast 99 is an annual recognition program that honors 99 employers in Northeast Ohio for their ability to maintain great workplaces that support the attraction, retention and motivation of top performers. ERC is Northeast Ohio’s leading and largest professional organization dedicated to HR practices, programs and services.
Joint Commission Primary Stroke Center Summa Health has been named a Primary Stroke Center by the Joint Commission. The Joint Commission recognizes centers that make exceptional efforts to foster better outcomes for stroke care. Achievement of certification signifies that Summa Health’s services provide the critical elements to achieve long-term success in improving outcomes.
Level 1 Trauma Center Summa Health System’s Akron Campus was the first hospital in Akron to receive Level 1 verification, the American College of Surgeons’ highest trauma care.
Accredited Chest Pain Center Summa Health System’s Akron and Barberton Campuses are accredited Chest Pain Centers by the American College of Cardiology. Summa Health System – Akron Campus has been reaccredited as a Chest Pain Center with percutaneous coronary intervention (PCI). PCI is a mechanical means of treating heart attack patients by eliminating blockages in coronary arteries.
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